FREQUENTLY ASKED QUESTIONS.

We frequently hear questions around what’s included, tools we offer, pricing, and more. Lucky for you, we love answering questions and we have gathered the most commonly asked questions for you to easily find the answers you need. If your questions isn’t listed, click here to give us a shout.

Working with Catching Clouds

Who will I work with and who has access to my books?

Our entire team consists of full-time US employees that work virtually from their homes. All employees have had background checks, and Catching Clouds has an actively monitored security policy.

You will be assigned an ecommerce accountant and controller who will work on your books and will get to know you and your business deeply. We do cross-train other accountants and/or controllers on your business so that our employees can go on vacation from time to time without disruption to the accounting for your business.

Do you offer training?
Funny you should ask.  Demand has been so high for these services that we have decided to launch an online training series for ecommerce sellers and for accountants who want to help ecommerce sellers.  Please click here for more information on Catching Clouds Academy.
What's included in the price?

We do our best to include pretty much everything you need to effectively run a modern accounting department: an ecommerce accountant to handle the daily work, an ecommerce controller to oversee the process and handle complex questions, and cloud accounting tools and ongoing support for those tools. Check out our services page for more information.

My books are a mess. Can you help?

Absolutely. Many of our customers began with books slightly (or massively) in disarray, and we have lots of experience setting up and cleaning up books.

However, keep in mind that we only provide cleanup and setup services to companies signed up for our ongoing monthly services. If you have a one-time cleanup project, reach out to us, and we may be able to refer you to another service.

I've seen other sites with pre-defined or three-priced package option. Do you offer that?

Nope. We treat our customers as the unique businesses they are. Don’t get me wrong, we love getting an easy price quote by checking on the website as much as the next guy, but unfortunately, the price for each customer really does depend.