FREQUENTLY ASKED QUESTIONS

What's Included?

WITH WHOM WILL I BE WORKING AND WHO WILL HAVE ACCESS TO MY BOOKS?

All of our virtual bookkeepers and controllers are full-time US employees and work virtually from their homes. All employees have had background checks, and Catching Clouds has an actively monitored security policy.

You will be assigned a virtual bookkeeper and controller who will work on your books and will get to know you and your business deeply. We do cross-train other bookkeepers and/or controllers on your business so that our employees can go on vacation from time to time without disruption to the accounting for your business.

DO YOU OFFER TRAINING?

It depends. We absolutely offer training for our ongoing monthly customers to help facilitate the workflow between our teams. However, we do not offer stand alone training on specific tools. Here's a blog about why that is.

WHAT'S INCLUDED IN THE PRICE?

We do our best to include pretty much everything you need to effectively run a modern accounting department: a virtual bookkeeper to handle the daily work, a virtual controller to oversee the process and handle complex questions, and cloud accounting tools and ongoing support for those tools. Check out our services page for more information.

MY BOOKS ARE A MESS. CAN YOU HELP?

Absolutely. Many of our customers began with books slightly (or massively) in disarray, and we have lots of experience setting up and cleaning up books. 

However, keep in mind that we only provide cleanup and setup services to companies signed up for our ongoing monthly services. If you have a one-time cleanup project, reach out to us, and we may be able to refer you to another service.